Cancellation Before Payment (Client)

To cancel a commission before you have made any payments, first head to the relevant commission progress page.

• If you have not yet received a payment request, you can cancel the commission application via “cancel application”.
• If you have received a payment request, you can decline the commission payment request via “decline payment”.
  • Please note that refusing the first payment request for a commission will cancel the commission process.

Cancellation After Payment (Client & Artist)

To cancel a commission after payment has been made, you must submit evidence showing mutual agreement between the client and artist regarding the commission cancellation and refund via CREPE message, along with the commission reference number (e.g., #VZXLXH) using the “contact us” option below.

The commission reference number can be found at the very bottom of the commission progress page.

Only one party involved in the commission transaction needs to submit the request; we will review and assist with processing.

For a smooth cancellation process, please ensure all required information is accurately input into the inquiry form.

Partial refunds to points (e.g., 40% to the artist, 60% to the client) are possible where necessary.

※ However, in accordance with the Terms of Service, refunds are not possible after the commission is completed.

Please note that in the following cases, a button that will allow automatic cancellation and refund processing will be displayed :

Full Refund (Client)

If the artist fails to deliver the final work to the client by the deadline,

a “request refund” button will automatically appear on the client’s commission progress page.

Clicking this button sends a refund request, which CREPE will review before processing or rejecting.

CREPE's review period typically takes 1-2 business days.

Once the refund request is processed, either a full points refund or a refund via the original payment method will be issued, depending on the circumstances.

However, if the artist sends the final work after the deadline has passed, this button will disappear.

Should you wish to cancel the commission at this point, please submit your commission reference number along with evidence of the mutual agreement reached via message to CREPE's Help Centre via the “contact us” link below.

※ To check if a refund is possible via your original payment method, please refer to the notice here.

5:5 Refund (Artist)

If the client does not click either “proceed” or “request revisions” within 72 hours of receiving an WIP from the artist, the artist may cancel the commission at their own discretion.

In this case, the points refund and earnings conversion ratio will be 50:50.