There are three main ways to refund a commission.
- The client or artist directly contacts the Help Centre
- The client clicks the [Request Refund] button (full refund)
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The artist clicks the [Cancel Commission] button (50:50 refund)
1. The client or artist directly contacts the Help Center
To cancel a commission after payment has been made, you must submit evidence showing mutual agreement between the client and artist regarding the commission cancellation and refund via CREPE message, along with the commission reference number (e.g., #VZXLXH) using the “contact us” option below.
The commission reference number can be found at the very bottom of the commission progress page.
Only one party involved in the commission transaction needs to submit the request; we will review and assist with processing.
Processing after submission may take approximately 1-2 business days. If required documentation is missing, additional time may be required. Therefore, to ensure prompt processing, it is essential to accurately input all information requested within the form when submitting your inquiry.
Furthermore, if the artist and client have agreed upon a refund ratio, point refunds can be arranged accordingly.
(For example: Point refunds can be issued at a ratio of 40% to the commission issuer and 60% to the applicant.)
※ However, in accordance with the Terms of Service, refunds are not possible after the commission has been completed.
Please note that in the following cases, a button enabling automatic cancellation and refund processing will be generated.
2. The client clicks the [Request Refund] button (full refund)
If the artist fails to deliver the final work to the client by the deadline,
a “request refund” button will automatically appear on the client’s commission progress page.
Clicking this button sends a refund request, which CREPE will review before processing or rejecting.
CREPE's review period typically takes 1-2 business days.
Once the refund request is processed, either a full points refund or a refund via the original payment method will be issued, depending on the circumstances.
Please note that no fees are deducted when the client receives either a points refund or a refund to their payment method.
(However fees do apply when converting refunded points into cash)
However, if the artist sends the final work after the deadline has passed, this button will disappear.
Should you wish to cancel the commission at this point, please submit your commission reference number along with evidence of the mutual agreement reached via message to CREPE's Help Centre via the “contact us” link below.
※ To check if a refund is possible via your original payment method, please refer to the notice here.
3. The artist clicks the [Stop Commission] button (50% refund)
If the client does not click either “proceed” or “request revisions” within 72 hours of receiving an WIP from the artist, the artist may cancel the commission at their own discretion.
In this case, the points refund and earnings conversion ratio will be 50:50.