CREPE strives to facilitate courteous transactions between commission clients and artists to ensure a safe and enjoyable commission experience.

Please note that failure to comply with community guidelines will result in sanctions as outlined below.

Penalty Targets

1. Acts of verbal abuse, threats, insults, or defamation directed at other users or CREPE (Cookie Place Co., Ltd.) employees
2. Misuse of user inquiry & answer functions such as applications and messages
   • e.g.) Sending repeated messages or spamming applications in order to disrupt service usage
   • e.g.) Demanding content not specified in the application after the final work is delivered
   • e.g.) Demanding additional fees not previously notified or agreed upon in advance
   • e.g.) Coercing donation payments or making explicit requests for donations
3. Failing to fulfill obligations during commission progress without prior notice after the commission fee payment has been made
   • e.g.) Failure to meet the commission deadline
   • e.g.) Failing to review or request revisions for over 72 hours after receiving the work
4. Prolonged (7+ days) unresponsiveness or deliberate avoidance of inquiries during the commission process after payment has been made
   • e.g.) Blocking the other party during the commission process
5. Misuse of the other party’s personal information provided during the commission process
   • e.g.) Theft of personal information provided during the commission process
   • e.g.) Distributing personal information provided during the commission process without consent
   • e.g.) Using personal information provided during the commission process to threaten the other party
   • e.g.) Using personal information provided in order to send commission work to stalk the other party
6. Any other acts that harm the community within CREPE or interfere with business operations

Sanction Measures

• Level 1 - Warning Notice (Notification)
• Level 2 - 3-day transaction restriction
• Level 3 - 10-day transaction restriction
• Level 4 and above - 30-day transaction restriction

Prolonged (7+ days) loss of contact and deliberate avoidance during the commission process after payment settlement

• Level 1 - Warning Notice
• Level 4 - (Skipping Levels 2-3) 30-day transaction restriction

Misuse of personal information provided by the other party during the commission process

• Level 4 - (Skipping Levels 1-3 without separate notice) Permanent Account Suspension